Field Service Engineer - LA Area

Permanent employee, Full-time · Troy

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Introduction text
Raith is a dynamic global high-tech company offering exciting challenges. We seek intellectual, ambitious, and capable hands to enhance our 390-strong team and write the next chapters of our success story. 
 
We are a leading developer of highly advanced micro- and nanofabrication equipment and solutions and are looking for talented professionals that prioritize personal responsibility and are results orientated. Together, we will take nanotechnology to the next level! What we do enables our customers in industry, science, and research to maximize the effectiveness of their innovations and their products. Join us and help shape the world of tomorrow. 

This position will be based out of your home office, primarily supporting our Customers in Southern California, USA (The Los Angeles Area), with occasional travel to other Customer locations in North America – home office must be in proximity to a major airport.  If you have a passion for instrumentation and a solid background and interest in engineering, electronics, and/or physics, this is the career for you.  Entry level candidates will be considered, along with candidates who have extensive hands-on experience with scientific instrumentation.
Your mission
  • Provide remote and on-site support for hardware and software related issues on Raith Nanofabrication systems.
  • Perform instrument installations, updates, and upgrades.
  • Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists
  • Become an expert in operating and supporting Raith systems through our comprehensive internal and on-site training program.
  • Provide regular status updates to your supervisor and our customers, including accompanying reports.
  • Communicate with colleagues and Customers at a professional and proactive level.
  • Over time, advance your career by becoming an expert in supporting multiple Raith product lines, training other engineers, and providing escalation support for the most challenging issues.
Your Qualifications
  • Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented.
  • Outstanding documentation and problem-solving skills.
  • Experience in servicing equipment (installation, maintenance, troubleshooting and repairs)
  • Proficiency with electronic test equipment and hands on experience with scientific instrumentation.
  • A willingness to travel for business locally and occasionally to other locations in the Americas and Europe.
  • An Associate’s degree in an Electronics or Science related field with 4 years of relevant experience, or a Bachelor’s/Master’s degree in an Engineering, Electronics, Physics or Science related field.  Both entry-level and experienced candidates are welcome to apply.
Contact person
Rhonda Bachman
HR Business Partner - US
careers@raithamerica.com
Your application!
We appreciate your interest in Raith. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at career@raith.com.
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