Technical Support Specialist

Festanstellung, Vollzeit · Netherlands, Best

About us

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.

We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is.
Interested to write the next chapters of our success story together with our 450-strong team?

Your mission

Technical Support (2nd line): manage the service escalation process; provide remote technical support to Field Service and customers; analyze technical parameters, log files, and troubleshooting information to diagnose complex issues; prepare technical assessments, develop solution plans, and coordinate these with the service organization; involve other departments or disciplines when needed.
Information Management & Knowledge Sharing: advise and support service teams and internal departments with technical questions; identify structural issues and implement sustainable solutions for recurring problems; provide technical training and presentations within area of expertise; contribute to product development projects and ensure seamless, successful product launches within global service and support.
Data Analysis: perform technical analyses to resolve failures and identify bottlenecks; identify patterns and trends in support cases and performance metrics to drive data-based decision making and solutions.
Continuous Improvement: continuously identify opportunities to improve processes and service performance

Your Qualifications

Bachelor's or Master's degree in Mechanical engineering,
Mechatronics or Electrical Engineering
Advanced knowledge of nanotechnology
Experience with troubleshooting and technical analysis of complex systems
Strong communication skills and fluency in English
Proven ability to lead laterally through trust and clear communication
Knowledge of internal processes, procedures and safety guidelines
A proactive and solution oriented attitude

Why us?

Work at the forefront of nanofabrication technology, contributing to innovations in research and industry.
A collaborative and supportive team environment.
Diverse personnel development measures and development prospects in a growing global organization

Contact person

Matthias Alzer, Manager TSG

De Dintel 27
5684 PS Best

Are you looking for exactly that? Then apply now on our site! Please note that we can only accept online applications with PDF attachments.

Message to Recruitment Agencies
This vacancy is exclusively intended for candidates who are personally seeking employment at Raith. It is not open to recruitment agencies or individuals represented by such agencies. We kindly request that agencies refrain from approaching us regarding this vacancy. Any unsolicited submissions will not be considered and will be treated as non-compliant with our recruitment policy.
Thank you for your understanding and cooperation.

Auf diese Stelle bewerben

Wir freuen uns auf Sie!

Wir freuen uns über Ihr Interesse an der Raith GmbH. Bitte füllen Sie das folgende kurze Formular aus. Sollten Sie Schwierigkeiten mit dem Upload Ihrer Daten haben, wende Sie sich gerne per Email an career@raith.com.